Help with Download ?!?!

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Paula138
Participant

December 8, 2012 at 9:58 pm

Post count: 2

#2449

I purchased the MP3 download to use while I wait for my Master Class kit to arrive. I purchased it once before (18 months ago) but it got deleted from my computer somehow, which is why I decided to Re-Order it…

Unfortunately, my link to download the audio mp3 shows that the link is EXPIRED even though its only a few minutes old…I’m pretty sure the link is recognizing my OLD purchase date.

Does anyone know how to solve this glitch??? I asked Customer Service via email, but I doubt I’ll hear anything until Monday (at the soonest)…that means no yoga until then. Grrrr!

Gabrielle (The Hot Yoga Doctor)
Forum Owner

December 9, 2012 at 12:23 am

Post count: 3048

#10121

Oh Paula

Ye have little faith! 😆 Our customer service is much more responsive than that! We just got up and it’s Sunday morning here. Robert will be with you soon.

If you’ve sent an email to help@ then we get to those with the urgency that they require. I am sure you will be back on your yoga feet very soon. As you can see I am the yoga technical expert, not the IT one :cheese:

Namaste
Gabrielle 🙂

Robert Scanlon (Webmaster)
Forum Owner

December 9, 2012 at 12:46 am

Post count: 266

#10122

Yep it’s all sorted now (download will automatically be available) – you were right, the system was recognizing the old purchase record, since you don’t need to re-purchase (that’s a glitch in our system making an assumption which I will fix).

I’ve already refunded your second purchase – not required for downloads, just ask us and we’ll re-activate it!

We are always here to help, weekends or not 😉

Paula138
Participant

December 9, 2012 at 1:32 am

Post count: 2

#10123

WHAAAT???!!! :bug:

This kind of customer service is really bad for all other companies out there. Not only a response from the Yoga Doctor, but the IT Doctor. On a Sunday morning, no doubt!

Thank you so much!

Gabrielle (The Hot Yoga Doctor)
Forum Owner

December 9, 2012 at 1:37 am

Post count: 3048

#10124

You’re very welcome Paula

I am glad it worked out for you (and beyond your expectation!)

Namaste
Gabrielle 🙂
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