My iPad app is not working

[Eagerbeaver]

#2355

I tried doing my practice at home today with my iPad app, and for the second time it’s not working. It loads and I can see the home page. While last time when I tried to load the video, it died, this time the video comes on but there is no audio. I tried rebooting my iPad which fixed the app last time but this time it didn’t work. The other features work, I can play the games. The app works on my iPhone, but I would rather have the big screen of my iPad.

I did purchase the Master Class book and fortunately I was able to use the video today, but I want to fix my iPad app if possible. Does anyone have any ideas?

[Robert Scanlon (Webmaster)]

#9746

Hello Eagerbeaver – I’m sorry to hear about the hassle with the iPad audio 🙁

While this issue is not common, a handful of people have experienced it and as far as we are aware, every single one has been solved with a combination of settings (it seems to be something to do with a recent toggling of sound settings when the latest iOS & iPad 3 was rolled out). It’s quite odd that it affects sound on our app while others on the iPad still produce sound.

Please take a look over at our iPad app support site and try the options suggested there by John (the developer) – I’ll email John and point to this post as well in case you cannot fix it – please post your issue over on the official support site!

https://getsatisfaction.com/carvegybe/topics/audio_is_not_working

Let me know how you get on – you are welcome to email us directly about this issue 😉

Namaste

Robert

[Eagerbeaver]

#9757

Just so you know, I haven’t heard anything yet. I’m leaving for a short holiday next week, so I’d like to get this thing resolved.

[Robert Scanlon (Webmaster)]

#9758

Thanks for letting me know Eagerbeaver – I’ll chase John up right now, I’m sorry about that, you shouldn’t have to ask twice!

Thanks for your patience 😉

[Robert Scanlon (Webmaster)]

#9765

Quick followup – just in case you haven’t seen it yet, John has replied to your support request over at https://getsatisfaction.com/carvegybe/topics/audio_is_not_working

(Apparently he had already replied but the comment didn’t get posted … I believe him, John’s a good guy!)

Let me know how you get on and we’ll get this sorted out for you asap.

Thanks!

[Author]

Posts